• Basic tasks in Windows Server 2003, Active Directory, and Exchange - creation of user accounts, mailboxes, groups, and aliases, password resets and other common tasks.
• Troubleshooting and resolving problems with Windows XP desktops and laptops, including replacing hardware (batteries, keyboards, power supplies, memory, disks, video cards, etc), and maintaining inventory of spare hardware (desktops, laptops, monitors, and accessories). Also responsible for provisioning new hardware for users.